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Comprehensive Drug Testing for Customer Service Representatives

Joseph Coupal - Wednesday, May 23, 2018
CLS Diagnostics Comprehensive drug tests in Franklin, MA

Good customer service is the cornerstone of any business. How your employees interact and provide assistance to your customers is crucial because this reflects the overall image of your company. Prior to hiring a service attendant, employers must first determine if they have the right personality. The position is far more frustrating and stressful than one would imagine, and these employees must be able to handle the pressure. Comprehensive drug test is one way to determine if customer service representatives are able to handle what comes at them.

Pre-employment drug screening ensures that potential customer service representatives possess the qualities needed to provide excellent service. If they are under the influence of illegal drugs, they won't have the proper focus and attitude to handle challenging issues. These employees are expected to help solve consumer problems in an orderly, efficient and polite manner. Drug use in the workplace will inhibit their abilities, and attitude and behavior towards customers. This will result in a poor impression and negative customer service feedback.

The goal of every company is to deliver great service to their valued clients. Performing pre-employment or random drug testing to all employees will ensure that they can represent your company appropriately. Contact CLS Diagnostics to learn more about the benefits of drug testing in the workplace.

Comprehensive Drug Testing Programs for a Drug-Free Workplace

Joseph Coupal - Wednesday, May 16, 2018
CLS Diagnostics Comprehensive drug tests in Franklin, MA

Drug testing is one of the best policies businesses can implement in a company to maintain safety and decrease liability. Testing ensures a healthy and drug-free environment for employers and clients. Illicit drug abuse is more common these days and it is possible there are already existing employees who are using illegal drugs in or out of the workplace.

Comprehensive drug testing programs can help business owners and managers identify these employees so they can be referred to treatment as soon as possible. Employees who are under the influence of drugs can pose a threat to other workers and to the safety and security of the work environment. They can cause avoidable accidents in the workplace caused by lack of focus and disturbing behavior. Conducting drug testing mitigates these scenarios.

Pre-employment drug screening can also be conducted to screen potential employees prior to hiring. This can help filter out new applicants with positive test results and prevent them from infiltrating the business.

To find out more about drug testing programs, contact CLS Diagnostics.

Comprehensive Drug Test for School Faculty and Staff

Joseph Coupal - Wednesday, May 02, 2018
CLS Diagnostics Comprehensive drug tests in Franklin, MA

School faculty and staff who use illegal drugs pose a threat to the learning environment of students and the reputation of the institution. No parent wants to send their children to school where safety may be at stake. Although tightening school security measures is a top priority for administrators, implementing a random drug testing program for teachers and staff can be helpful in identifying illegal drug uses on school premises.

Initiating comprehensive drug testing programs for school employees can help maintain the desired school environment, ensure better learning, and ensures that the standards of the school are upheld. School administrators can implement a drug testing procedure for faculty and staff in accordance to state law when there is reasonable suspicion or concrete evidence of the influence of illegal drugs.

Comprehensive drug tests in Franklin, MA are a vehicle to preventing the effects of drugs from influencing co-workers and students. Comprehensive drug screening is a surefire way to deter drug use on school grounds and helps prevent liability and bad press. Contact CLS Diagnostics to find out more about drug testing programs for school staff.